Frequently Asked Questions

We offer several convenient payment methods to make booking your flight easy and secure:

• Credit Card / Debit Card: All major credit and debit cards are accepted, including Visa, Mastercard, and American Express. Your payment is processed securely through our encrypted payment gateway.
• Bank Transfer: You can also pay the full amount directly into our business bank account. Details will be provided at the time of booking.
• Book Now, Pay Later: We offer flexible payment plans on select bookings. Speak to our travel experts to learn more about this option.

Important: For security reasons, if you're paying with a credit card that does not belong to the traveller, we may require additional verification documents to prevent fraud.

Booking a flight to your desired destination on ukafricacheapflights is really quick and convenient. Simply visit our website www.ukafricacheapflights.co.uk and use the search form to find the best flights for your travel dates.

If you face any problems while making your booking, you can call us directly on our sales helpline 020 3921 0927 and one of our executives will assist you.

We understand that plans can change. Here's how we handle cancellations and changes:

• Cancellations: You can cancel a flight by writing to us or by speaking to one of our Customer Relations agents over the phone. All cancellation requests must be received prior to departure.
• Email: Send your cancellation request to admin@ukafricacheapflights.co.uk
• Automatic Cancellation: Reservations will be cancelled automatically if payment has not been received within 72 hours of booking.
• Refund Policy: All tickets are issued on a non-refundable / non-endorsable basis unless otherwise stated. However, some fares may be refundable with a cancellation penalty. Check your ticket conditions at the time of booking.
• Changes: Changes to your travel dates or destinations are subject to airline availability and may incur additional charges. Contact us as soon as possible to explore your options.

Important: The earlier you inform us about any changes, the more options we can offer you. Last-minute changes can be more expensive and limited.

Yes, but with certain restrictions to prevent fraud:

• Deposit Only: You can only pay a deposit with someone else's credit or debit card. This is typically 10-20% of the total fare.
• Balance Payment: The remaining amount must be paid by bank transfer, cash in our business account, or using the traveller's own card.
• Verification: We may require the cardholder to provide identification and a signed authorization form to process the payment.

This policy is in place to protect both you and the cardholder from potential fraud. If you have any questions about payment methods, our travel experts are happy to guide you through the process.

Our search engine works differently from other travel websites. Here's why:

• Best Available Fares: We show you the lowest rates we have without taking availability into account. This is to show you exactly what the best possible fare is in the market.
• Availability Check: The next step is to check if space is available for that specific fare. If it's not available, we present you with alternative options.

What to do if your preferred fare isn't available:

• Try searching for different dates – often shifting your travel by a day or two can secure the lower fare.
• You can select a higher fare that is available on your preferred dates.
• Contact our travel experts – we can manually search for the best options and may find availability that isn't showing online.

We're here to help 24 hours a day, 7 days a week. You can reach us through any of the following channels:

• Phone: 020 3921 0927 – Our travel experts are available around the clock.
• Email: admin@ukafricacheapflights.co.uk – We aim to respond to all emails within 2 hours.
• WhatsApp: Start a chat with us on WhatsApp for quick responses and exclusive deals.
• Contact Form: Use the contact form on our Contact Us page.

Pro tip: For urgent travel matters, especially if you're already at the airport, we recommend calling us directly. We're here to assist with any last-minute issues, delays, or cancellations.